Dear Consumer, a consumer advocacy agency owned and operated by CLK Associates LLC, today announced its nationwide launch with the unveiling of its new website, www.dearconsumer.com. The site for the Cleveland, Ohio-based company details how the company champions consumers who’ve experienced poor customer service or purchased unsatisfactory products in any industry and helps to resolve issues on their behalf. Cleveland, Ohio (PRWEB) October 3, 2005 -- Dear Consumer, a consumer advocacy agency owned and operated by CLK Associates LLC, today announced its nationwide launch with the unveiling of its new website, www.dearconsumer.com. The site for the Cleveland, Ohio-based company details how the company champions consumers who've experienced poor customer service or purchased unsatisfactory products in any industry and helps to resolve issues on their behalf. Negotiating resolutions to consumer issues takes time—time that many people today don't have. Successful consumer advocacy, said Craig Kwasniewski, president of Dear Consumer, requires reaching the right decision makers and sticking with the process until issues are resolved. Some consumer agencies simply pass information between the consumer and the company. “We're not about pushing paper around,” he said. “At Dear Consumer we get actively involved in the process and stay with our clients until they're satisfied that the solution is reasonable.” The concept for Dear Consumer was born in 1997, said Mr. Kwasniewski, when he got tired of seeing so many friends and family struggling to get fair treatment from companies of all types—retail, insurance, car dealers, and so on. So he began helping people informally, slowly building up his collection of effective tools and watching his client list grow by word of mouth. Today Dear Consumer maintains an extensive database of decision makers, many at the nation's top companies. The use of special software allows the company to track thousands of cases simultaneously by setting consistent timelines to follow up with decision makers—as often as needed—and helping spot trends in declining customer service within certain companies. Costs for services are calculated on the amount a client wants to recover and the time and effort needed to reach a solution. “We have a broad selection of tools—some that practically guarantee the person a refund or gift certificate,” said Kwasniewski. “And it's important to note that for issues we can resolve easily, the cost is minimal—often, it's even free.” For more complex situations that may warrant legal intervention, Dear Consumer agents will refer the client to an attorney. But Dear Consumer doesn't focus only on the negative, according to Mr. Kwasniewski. ” As many problems as there are—which we note with 'Jeers' on our site—people also have good experiences they are excited to share with us.” When a company responds quickly or satisfies the consumer in an extraordinary way, it gets a “Cheers” on the website—and some valuable free publicity. Dear Consumer finds that most companies are happy to work with them. “But we don't mind if they only say, 'What will it take to make you go away?' Either way, we're here to make sure problems are resolved and companies that want to improve their own customer service have options for doing so.” About CLK Associates LLC dba/Dear Consumer: Since 1997 CLK Associates has been helping consumers get satisfaction on issues as diverse as broken merchandise, shoddy repair service, insurance questions, and service representatives who don't respond to repeated inquiries. Having officially registered its dba/ Dear Consumer with the State of Ohio in 2005, it now offers expanded service to consumers across the nation as well as training and other services to companies seeking to improve customer service. For more information, please visit www.dearconsumer.com or call 1.800.974.0079.